DOWNSTREAM WORKExperience Systems
Service, operational, & touchpoint redesigns leading to increased efficiency & revenue
Operational Systems
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Service Blueprints
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Sales Infrastructure
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CX Touchpoints
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Journey Mapping
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Operational Systems 〰️ Service Blueprints 〰️ Sales Infrastructure 〰️ CX Touchpoints 〰️ Journey Mapping 〰️
SERVICE DESIGN CONSULTING
Designing More Human Services
Helped teams uncover hidden friction and design more inclusive services. Recipient of 3 Employee Awards.
CX/EX TRANSFORMATIONRedesigning the invisible operational architecture behind selling
Rapidly prototyped AI-enabled processes that improved sales performance and operational clarity, achieving 49% conversion rate & generating $234K+ in 5 months. Top 2 Consultant on highest sales day in 2025.
CREATIVE OPS, BRAND STRATEGY & IDENTITY
Humanizing Emerging Technologies
Scaled revenue by 200% in 4 months — by building the brand & business strategy from scratch.
VENTURE BUILDING
Making Mental Healing Possible
A year-long, self-initiated venture. $10K grant-winning initiative. 3 accelerator programs. Recognized by CMHA & Kids Help Phone.